Clients have the right to transparency, access, and accountability in their care. The following information explains how to exercise those rights.
1. Requesting Your Records
You have the right to request access to your health records.
To request records:
- Submit a written request via email to: [email protected]
- Include your full name, date of birth, and a description of the records requested
- Records will be provided in accordance with applicable laws and timelines
2. Contacting the Licensing Authority
If you have questions about licensure, professional conduct, or disciplinary matters, you may contact the Texas Behavioral Health Executive Council (BHEC):
- Website: https://www.bhec.texas.gov/contact-us/index.html
- Phone: (512) 305-7700
3. Filing a Consumer Complaint
If you wish to file a complaint, you may contact the Texas Office of the Attorney General:
- Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
- Phone: (800) 621-0508
4. Additional Information
This practice complies with all applicable state and federal privacy and consumer protection laws. If you have questions about your rights or how your information is handled, please contact us directly.